Return and Refund Policy

1. Returns

We accept returns of unused and undamaged products within 30 days of the purchase date. To be eligible, your item must be in the same condition you received it: unused, unopened and in its original packaging.

If you return a product, please include the order number in your email.

2. What cannot be returned

• Digital products, including the digital calendar, once access has been opened.
• Any product that has been used, altered, or is not in its original condition.
• Items purchased on sale or with a discount code.

3. Return postage

Return postage is the responsibility of the customer unless the item is defective or incorrect. We recommend a trackable service, as we cannot guarantee receipt of a returned item. For defective or incorrect items we provide a prepaid return label.

4. Refunds

Once your return arrives and is inspected, we will let you know whether the refund is approved. Approved refunds go back to the original payment method and can take a few business days to appear.

5. Late or missing refunds

If you have not received an approved refund, check with your bank or card company first, as processing times vary. If it still has not appeared, email info@butterflyeffectco.org with your order number.

6. Cancellations

You may cancel an order before it has been processed and shipped for a full refund. Contact us as soon as possible to request a cancellation.